
Online reputation management may be all about handling negative reviews properly. However, you also have to be ready to accept some criticism.
That fly in your signature clam chowder won’t show its way out by itself; you need to take action. Instead of replying with a criticism of your own, prove to customers that it won’t happen again in your other dishes on the menu. How you’ll do it is for you to decide. Perhaps you can start with cleaning the kitchen before closing and opening time; flies like it when you knock the sugar jar over.
There’s no denying the fact that freedom of expression is a human right, so the critics can send you negative reviews all they want. Yet, it doesn’t inevitably mean you have to put up with their aggressiveness....